Summary: We collect information you provide when booking a call or becoming a client, standard website analytics, and payment information processed securely by Stripe. We do not store card details. We do not sell your personal data.
SCALE Service ("SCALE Service," "we," "us," or "our") is a marketing automation business providing AI-powered advertising management, lead generation, and business growth services to business owners across India and internationally. Our website is located at thescaleservice.com.
This Privacy Policy applies to all SCALE Service websites, landing pages, booking systems, client portals, and related services. For privacy-related questions, contact us at privacy@thescaleservice.com.
Payments are processed by Stripe, Inc. When you make a payment, your card or payment details are collected directly by Stripe through their secure checkout. We do not receive, store, or have access to your full card number, CVV, or bank account details. We receive only a payment confirmation, a transaction ID, and limited metadata (e.g., last four digits of card, card brand, billing country) provided by Stripe for accounting purposes.
When you engage SCALE Service to manage your advertising, we request access to your advertising and marketing platforms. We may process ad account performance data, audience configurations, lead data from your CRM, and pixel or conversion tracking data. This data is used solely to deliver your contracted services and is not used for any other purpose.
Payments on our platform are processed by Stripe, Inc. (a PCI-DSS Level 1 certified payment processor). By making a payment, you agree to Stripe's Privacy Policy and Terms of Service.
When you pay for our services, Stripe collects and processes your payment information on our behalf. The following explains how payment data flows:
| Data Type | Collected By | Stored By | We Can Access |
|---|---|---|---|
| Full card number | Stripe | Stripe (tokenised) | No |
| CVV / CVC | Stripe | Never stored | No |
| Card expiry | Stripe | Stripe | No |
| Billing name & address | Stripe | Stripe | Partially (for invoices) |
| Last 4 digits of card | Stripe | Stripe / Us | Yes (for receipts) |
| Transaction ID | Stripe | Both | Yes |
| Payment amount & date | Stripe | Both | Yes |
| Payment status | Stripe | Both | Yes |
Stripe may use your data for fraud prevention, identity verification, and to comply with financial regulations. Stripe operates as an independent data controller for the payment information it collects. Their data handling practices are governed by their own privacy policy at stripe.com/privacy.
Stripe may set its own cookies and use similar tracking technologies on payment pages to prevent fraud and improve security. These are necessary for payment processing and cannot be disabled when using Stripe's checkout. For details, see Stripe's cookie policy at stripe.com/cookie-settings.
If you have authorised recurring billing (for ongoing retainer services), Stripe stores a secure token representing your payment method and charges it automatically on the agreed schedule. You may update or remove your payment method at any time by contacting us at billing@thescaleservice.com. Cancellation of recurring billing is subject to the terms in our Cancellation & Refund Policy.
| Purpose | Legal Basis (India) |
|---|---|
| Delivering contracted marketing and automation services | Contract performance; consent |
| Processing payments through Stripe | Contract performance; legal obligation |
| Responding to enquiries and scheduling calls | Legitimate interest; consent |
| Sending invoices, receipts, and service updates | Contract performance |
| Fraud prevention and payment security | Legitimate interest; legal obligation |
| Improving our website and services | Legitimate interest |
| Complying with Indian law and financial regulations | Legal obligation |
| Sending marketing communications | Consent |
We do not sell, rent, or trade your personal data. We share data only as follows:
| Recipient | Purpose | Privacy Policy |
|---|---|---|
| Stripe, Inc. | Payment processing, fraud prevention, PCI compliance | stripe.com/privacy |
| Meta (Facebook / Instagram) | Ad campaign management, pixel tracking | facebook.com/privacy/policy |
| Google (Ads & Analytics) | Ad management and website analytics | policies.google.com/privacy |
| GoHighLevel (GHL) | CRM, automation, booking, messaging | gohighlevel.com/privacy-policy |
| Hostinger | Website hosting | hostinger.com/privacy-policy |
Where data is transferred outside India, we ensure adequate safeguards are in place as required under the Digital Personal Data Protection Act, 2023.
We use cookies and similar technologies on our website. The types we use are:
By continuing to use our website after notification of cookie usage, you consent to their placement. You may disable non-essential cookies through your browser settings. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
We implement security measures consistent with industry standards and the requirements of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:
If you believe your information has been compromised, contact us immediately at privacy@thescaleservice.com.
Under the Digital Personal Data Protection Act, 2023 and related Indian law, you have the right to:
To exercise these rights, contact privacy@thescaleservice.com. We will respond within 3 business days and resolve within 30 days.
This policy is governed by the following Indian legislation:
As a Data Fiduciary under the DPDP Act, we process personal data only for lawful purposes, with appropriate legal grounds, and implement safeguards to protect personal data.
Our services are directed exclusively at business owners and professionals who are adults. We do not knowingly process personal data of individuals under 18 years of age without verifiable parental consent, in accordance with the DPDP Act, 2023. If you believe we have inadvertently collected data from a minor, contact us at privacy@thescaleservice.com immediately.
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above, notify active clients via email at least 14 days before changes take effect, and post a notice on our website. Your continued use of our services after the effective date constitutes acceptance of the revised policy.
For privacy questions, data requests, or formal grievances under the DPDP Act, 2023:
Grievance Officer — SCALE Service
Email: privacy@thescaleservice.com
Website: thescaleservice.com
Acknowledgement: within 3 business days | Resolution: within 30 days
For payment-related privacy questions, you may also contact Stripe directly at stripe.com/privacy.